Frequently Asked Questions :-
1) What is Velisera?

Velisera is a contemporary women's fashion brand inspired by effortless elegance, sunlit destinations, and timeless style. Our collections are curated to bring together versatile silhouettes and refined details designed for everything from everyday moments to your next getaway.
2) What products does Velisera offer?

Velisera currently offers a curated selection of women's apparel, including dresses and jumpsuits. As our collection evolves, we may introduce additional styles and seasonal edits.
3) How long will my order take to arrive?

Delivery times vary depending on your destination and shipping method.

As a general estimate:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • United Kingdom: 5–10 business days
  • Europe: 5–12 business days

These are estimated delivery timeframes rather than guaranteed delivery dates. Delays may occasionally occur due to customs, weather, carrier disruptions, or other circumstances outside our reasonable control. For more information, please see our Shipping Policy.
4) How much does shipping cost?

Shipping costs vary depending on your destination, order, and available shipping method. The applicable shipping options and charges will be calculated and displayed at checkout before you complete your purchase.Velisera may occasionally offer free-shipping promotions or special shipping rates, which will be clearly communicated on our website or at checkout.
5) How can I track my order?

Once your order has been dispatched, we'll provide tracking information when available. You can use the tracking details provided in your shipping confirmation to follow your order's progress. If you haven't received tracking information or need help with your order, contact us at aryamuley39@gmail.com with your order number.
6) Do you ship internationally?

Yes. Velisera serves customers across selected international destinations, including the United States, Canada, United Kingdom, and European markets. Available shipping destinations and options are displayed at checkout. Shipping availability, costs, delivery times, and applicable duties or taxes may vary depending on your destination.
8) What is Velisera's return policy?

For orders delivered in the United States and Canada, eligible items can be returned within 7 days of delivery. For customers in the United Kingdom and European Union, applicable statutory cancellation and withdrawal rights provide a 14-day period to notify us, followed by the applicable period to return the item.

Returned items should generally be unworn, unused, and in their original condition with tags attached. For complete information about eligibility, return shipping, refunds, and exceptions, please see our Refund & Return Policy.
9) What condition must my item be in to return it?

For standard returns, items should be returned in the same condition in which they were received.

Items should be:

  • Unworn and unused
  • Free from stains, odors, makeup, washing, or alterations
  • In their original condition
  • Returned with original tags attached where applicable

Customers in the UK and EU may inspect and handle goods as reasonably necessary to establish their nature, characteristics, and functioning. Additional handling that causes diminished value may affect the refund where permitted by applicable law.
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
10) Do you offer exchanges?

At this time, Velisera does not offer direct exchanges. If you need a different size, color, or style, you may return an eligible item according to our Refund & Return Policy and place a new order separately. New orders are subject to product availability and current pricing.This does not limit any mandatory replacement or other statutory remedy available under applicable law.
11) Are any Velisera products final sale?

Our dresses and jumpsuits are generally eligible for return according to our Refund & Return Policy. If a particular product is designated as Final Sale, this will be clearly communicated on the product page before purchase. Any statutory consumer rights that cannot legally be excluded will continue to apply.
12) How long does it take to receive my refund?

Once an approved return has been received and processed, refunds are generally issued to the original payment method. For customers in the United States and Canada, please allow approximately 5–7 business days after the return has been processed for the refund to appear, depending on your payment provider or bank. For qualifying statutory cancellations in the United Kingdom and European Union, refunds are processed in accordance with applicable consumer-law requirements. Bank and payment-provider processing times may vary.
13) What if my order arrives damaged, defective, or incorrect?

We're here to help.

If your order arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us at aryamuley39@gmail.com as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging where relevant

Please contact us before returning the item so we can provide the appropriate instructions. Additional consumer rights may apply to defective or non-conforming products depending on your location.
14) How do I choose the right size?

We recommend reviewing the sizing information provided on the individual product page before placing your order. Because fit can vary between styles, please refer to the measurements and sizing information provided for the specific item you're interested in. If you're unsure about your size, contact us at aryamuley39@gmail.com and we'll be happy to assist. Once you create your dedicated Size Guide, update this answer to link directly to it.
15) Where are Velisera products manufactured?

Our collections are produced through carefully selected production partners, and the country of manufacture may vary depending on the individual style. Product materials, care instructions, and other relevant details are provided on the respective product page where available. If you would like specific information about a particular product, please contact us at aryamuley39@gmail.com.
16) Can I cancel my order after placing it?

We begin processing orders promptly after purchase. For customers in the United States and Canada, our standard cancellation window is 15 minutes after the order is placed. If you need to cancel an order, contact us at aryamuley39@gmail.com as soon as possible with your order number. Once an order has entered processing or shipment, cancellation may no longer be possible. For customers in the United Kingdom and European Union, applicable statutory cancellation and withdrawal rights remain available where required by law.
17) How can I contact Velisera?

We're happy to help with questions about products, sizing, orders, shipping, returns, or anything else related to your Velisera experience. You can reach us at:

Email: aryamuley39@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.