Terms of service

Last updated: August 22, 2026

Welcome to Velisera.

These Terms of Service ("Terms") govern your access to and use of the Velisera website, including our online store, products, services, content, and related features.

By accessing our website or placing an order with Velisera, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

Please read these Terms carefully before making a purchase.

1. About Velisera

Velisera is an online fashion retailer operated from India.

Our website allows customers to browse and purchase apparel, accessories, and other products offered through our online store.

Throughout these Terms, the words "Velisera," "we," "us," and "our" refer to Velisera.

The words "you," "your," and "customer" refer to the person accessing our website or purchasing products from us.

2. Eligibility

By using our website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you.

  • The information you provide to us is accurate, complete, and current.

  • You will use our website only for lawful purposes.

  • You will comply with these Terms and all applicable laws and regulations.

If you are purchasing on behalf of another person or organization, you represent that you have authority to do so.

3. Account Information

Certain features of our website may allow or require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account information.

  • Keeping your password secure.

  • Providing accurate and current information.

  • All activity that occurs through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

Velisera reserves the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are used for fraudulent, abusive, or unlawful activity.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other information displayed on our website are accurate.

However, we do not guarantee that:

  • Product colors displayed on your device will exactly match the physical product.

  • Product photographs will represent every minor variation in color, texture, or finish.

  • Measurements will be identical across every garment or production batch.

  • Product availability will remain constant.

  • All website information will always be completely free from typographical or technical errors.

Apparel sizing can vary by style and design. Customers are responsible for reviewing available sizing information before placing an order.

Where applicable, product-specific information, restrictions, or instructions displayed on the product page form part of these Terms.

5. Pricing and Taxes

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including errors caused by technical or administrative issues.

If an incorrect price is displayed for a product and you have already placed an order, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

Prices may or may not include applicable taxes, duties, customs charges, or other government-imposed fees depending on the destination and checkout configuration.

For international orders, you may be responsible for applicable:

  • Import duties

  • Customs charges

  • Value-added taxes

  • Goods and services taxes

  • Brokerage fees

  • Other governmental charges

These charges may vary by destination and are generally outside Velisera's control.

6. Payment

We accept the payment methods displayed at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method.

  • The information provided is accurate.

  • You authorize us or our payment service providers to charge the applicable amount for your order.

Payment authorization does not necessarily mean that your order has been accepted.

If a payment cannot be successfully processed, we may cancel or place the order on hold until valid payment is received.

7. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you will generally receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including:

  • Product availability.

  • Pricing or listing errors.

  • Payment issues.

  • Suspected fraud or unauthorized activity.

  • Shipping restrictions.

  • Incorrect customer information.

  • Product or inventory restrictions.

  • Technical errors.

  • Legal or regulatory requirements.

If we cancel an order after payment has been received, we will arrange an applicable refund to the original payment method.

8. Product Availability

Product availability may change without notice.

We do not guarantee that a product displayed on our website will remain available after you place an order.

If a purchased product becomes unavailable before fulfillment, we may:

  • Offer an alternative where appropriate;

  • Cancel the unavailable item; or

  • Provide an applicable refund.

Where an order contains multiple products, availability may vary between items.

9. Shipping and Delivery

We ship eligible orders to destinations available at checkout.

Estimated shipping times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • Destination country.

  • Customs processing.

  • Weather.

  • Carrier delays.

  • Public holidays.

  • High-volume periods.

  • Incorrect or incomplete delivery information.

  • Events outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping or reshipment costs may apply where permitted by law.

For international orders, customs authorities may delay a shipment for inspection or processing.

10. International Orders

Velisera serves customers in multiple international markets, including the United States, Canada, the United Kingdom, and countries within Europe where shipping is available.

International customers acknowledge that their order may be subject to the laws, customs procedures, taxes, duties, and import requirements of the destination country.

Customers are responsible for providing accurate information required for delivery and, where applicable, paying import-related charges imposed by their destination country.

Nothing in these Terms excludes or limits any consumer right that cannot legally be excluded or limited under the laws applicable to the customer.

11. Returns and Refunds

Our returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

Our standard return policy provides a limited return window for eligible products and includes product-specific exclusions.

You should review our Refund & Return Policy before placing an order.

For eligible returns, products must generally be returned in accordance with the applicable return conditions, including condition, packaging, tags, and return instructions.

We do not accept unauthorized returns.

Please refer to our Refund & Return Policy for complete details regarding:

  • Return eligibility.

  • Return requests.

  • Final-sale products.

  • Damaged or defective products.

  • Refunds.

  • Return shipping.

  • International returns.

  • Exchanges.

Nothing in our Refund & Return Policy or these Terms limits mandatory consumer rights applicable to you.

12. Consumer Rights

Velisera respects mandatory consumer protection laws applicable to our customers.

If you purchase from the European Union, United Kingdom, Canada, United States, or another jurisdiction with mandatory consumer protections, your statutory rights may provide protections that are greater than those described in our standard store policies.

Nothing in these Terms is intended to:

  • Exclude a statutory right that cannot legally be excluded.

  • Restrict a mandatory right to cancel or withdraw from a distance purchase.

  • Remove mandatory remedies for defective, unsafe, or non-conforming goods.

  • Limit any other consumer protection required by applicable law.

Where applicable law provides you with rights that conflict with these Terms, the applicable mandatory law will prevail to the extent of the conflict.

For example, qualifying online purchases in the European Union generally carry a 14-day withdrawal right and legal guarantees for faulty or non-conforming goods.

Similarly, qualifying UK distance sales generally provide customers with a 14-day cancellation period following delivery.

13. Order Cancellations

Because orders may enter processing shortly after purchase, cancellation requests must be submitted as soon as possible.

Contact us at:

aryamuley39@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before processing or shipment.

However, once an order has entered processing or shipment, cancellation may no longer be possible.

Where applicable law provides a statutory cancellation or withdrawal right, that right will continue to apply regardless of this section.

14. Prohibited Uses

You may not use our website or its content:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To engage in fraudulent activity.

  • To impersonate another person or entity.

  • To collect or misuse another person's personal information.

  • To interfere with website security.

  • To introduce viruses, malware, or other harmful code.

  • To attempt unauthorized access to our systems.

  • To scrape, copy, reproduce, or commercially exploit website content without permission.

  • To place fraudulent, abusive, or intentionally misleading orders.

  • To use automated systems to interfere with the normal operation of our website.

  • To engage in conduct that could damage the reputation, security, or operation of Velisera.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

15. Intellectual Property

All content appearing on the Velisera website, including where applicable:

  • Brand names

  • Logos

  • Graphics

  • Product photography

  • Website design

  • Text

  • Product descriptions

  • Illustrations

  • Videos

  • Page layouts

  • Icons

  • Trademarks

  • Other visual and written materials

is owned by or licensed to Velisera or its respective rights holders and is protected by applicable intellectual property laws.

You may access and use website content solely for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publicly display, sell, publish, create derivative works from, or commercially exploit our website content without prior written permission.

16. User-Submitted Content

If you submit reviews, photographs, comments, feedback, testimonials, or other content to Velisera, you represent that:

  • You own or have the necessary rights to submit the content.

  • The content does not violate another person's rights.

  • The content is not unlawful, defamatory, fraudulent, or misleading.

  • The content does not contain malicious software or harmful code.

By submitting content to us, you grant Velisera a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute that content for legitimate business, marketing, promotional, and operational purposes.

You remain responsible for the content you submit.

We reserve the right to remove content that violates these Terms or applicable law.

17. Promotions and Discount Codes

From time to time, Velisera may offer promotional campaigns, discount codes, limited-time offers, or other incentives.

Unless otherwise stated:

  • Promotional offers cannot be combined.

  • Discounts cannot be applied retroactively to previous purchases.

  • Promotional offers may have additional conditions.

  • Some products may be excluded.

  • Promotional offers may expire without notice.

  • A promotional code may be limited to one use per customer or order.

Where a promotion contains specific terms, those terms will apply in addition to these Terms.

18. Third-Party Services

Our website may rely on third-party services for functions such as:

  • Payment processing.

  • Shipping and delivery.

  • Analytics.

  • Website hosting.

  • Customer communication.

  • Fraud prevention.

  • Marketing.

  • Other technical or operational services.

These services may have their own terms and privacy policies.

Velisera is not responsible for the independent policies, practices, availability, or performance of third-party services, except to the extent required by applicable law.

19. Website Availability

We strive to keep our website available and operating properly.

However, we do not guarantee that the website will always be:

  • Available.

  • Uninterrupted.

  • Error-free.

  • Secure from every possible threat.

  • Free from bugs or technical issues.

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, upgrades, security, or other operational reasons.

20. Accuracy of Information

We reserve the right to correct errors, inaccuracies, or omissions on our website, including information relating to:

  • Product descriptions.

  • Pricing.

  • Availability.

  • Promotions.

  • Shipping information.

  • Product specifications.

  • Other website content.

We may make such corrections at any time without prior notice.

Where a correction materially affects an order already placed, we will provide an appropriate remedy as required by applicable law.

21. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website or its content will always be uninterrupted, completely accurate, or free from technical errors.

Nothing in this section excludes warranties or rights that cannot legally be excluded under applicable consumer protection laws.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Velisera will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products.

This may include, where legally permitted:

  • Loss of profits.

  • Loss of business opportunities.

  • Loss of data.

  • Business interruption.

  • Indirect financial losses.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or mandatory consumer protections where applicable.

For consumers, nothing in these Terms limits your statutory rights or remedies.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Velisera and its officers, employees, representatives, and service providers from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the website.

  • Your infringement of another person's rights.

  • Fraudulent or unauthorized activity associated with your account.

  • Content you submit to us.

This section does not apply to the extent that such indemnification would be prohibited by applicable consumer protection law.

24. Events Beyond Our Control

Velisera will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters.

  • Severe weather.

  • War.

  • Civil unrest.

  • Government restrictions.

  • Customs delays.

  • Carrier disruptions.

  • Strikes.

  • Pandemics or public-health emergencies.

  • Power or telecommunications failures.

  • Cybersecurity incidents.

  • Other events beyond our reasonable control.

Where such an event occurs, we will make reasonable efforts to minimize its impact and continue fulfilling our obligations when reasonably possible.

25. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Velisera is operated from India, and disputes relating to these Terms will, subject to applicable mandatory consumer-protection laws, be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

However, nothing in this section prevents a consumer from exercising mandatory rights or bringing a claim in a jurisdiction where applicable law gives that consumer the right to do so.

Where the laws of the customer's country provide mandatory consumer protections that cannot legally be waived, those protections will continue to apply.

26. Dispute Resolution

If you have a concern about an order, product, refund, or other matter, we encourage you to contact us first so that we can attempt to resolve the issue directly.

You can contact us at:

aryamuley39@gmail.com

Please provide your order number and a clear description of the issue.

We will make reasonable efforts to respond and resolve legitimate customer concerns.

Nothing in this section prevents you from exercising any mandatory statutory rights available to you.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

Any waiver must be expressly provided by Velisera.

29. Entire Agreement

These Terms, together with our other applicable store policies, including our Refund & Return Policy, Privacy Policy, and Shipping Policy, constitute the agreement between you and Velisera regarding your use of our website and purchase of products.

If a conflict exists between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.

30. Changes to These Terms

Velisera may update these Terms from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, except where applicable law requires additional notice or consent.

31. Contact Information

If you have questions regarding these Terms, your order, or our policies, please contact us:

Velisera

Email: aryamuley39@gmail.com

Business location: Mumbai, Maharashtra, India

We will make reasonable efforts to assist you with your questions and concerns.

Thank you for choosing Velisera.