Contact information
We'd Love to Hear From You
Have a question about an order, product, delivery, return, or anything else?
The Velisera team is here to help.
Whether you're looking for more information about a product or need assistance with an existing order, feel free to get in touch with us.
Customer Support
Email:
aryamuley39@gmail.com
Support Hours:
Monday – Friday
10:00 AM – 6:00 PM IST
We aim to respond to customer inquiries within 1–2 business days.
Response times may be slightly longer during weekends, public holidays, sales, and periods of high order volume.
Order Support
For questions regarding an existing order, please include your order number in your message.
This helps us locate your order and assist you more quickly.
You can contact us regarding:
-
Order status
-
Shipping and delivery
-
Tracking information
-
Product questions
-
Returns
-
Refunds
-
Damaged or incorrect items
-
Order changes
-
Other customer-support questions
Returns & Refunds
If you need to request a return or report an issue with your order, please contact us before sending any item back.
For complete information about eligibility, return conditions, refunds, and applicable restrictions, please visit our Refund & Return Policy.
Before You Contact Us
For the fastest assistance, please include:
Order Number:
Full Name:
Email Used for Purchase:
Reason for Contact:
Photos or Videos: (if relevant)
Providing these details helps us resolve your request more efficiently.
Business Information
Velisera
Mumbai, Maharashtra, India
Website:
www.velisera.shop
Email:
aryamuley39@gmail.com
We're Here to Help
Your experience matters to us.
If you have any questions or concerns, don't hesitate to reach out. We'll do our best to make your experience with Velisera smooth and enjoyable.
Velisera — Designed for your next escape.