Shipping policy
Last updated: September 9, 2026
At VELISERA, we carefully process every order with the goal of getting your pieces to you as smoothly and efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.
1. Where We Ship
VELISERA currently offers shipping to selected international destinations, including:
- United States
- Canada
- United Kingdom
- European Union countries
- Other destinations where shipping is available at checkout
Shipping availability may vary depending on the destination, product, carrier availability, and applicable restrictions.
If your country or address is not available at checkout, we may currently be unable to ship to that destination.
2. Order Processing
Orders are generally processed after your payment has been successfully confirmed.
Please allow approximately 2–5 business days for order processing before your package is dispatched.
Order processing may take longer during:
- Sales and promotional periods
- Holidays
- Product launches
- High-volume periods
- Circumstances outside our reasonable control
Business days generally exclude weekends and applicable public holidays.
You will receive an order confirmation after your purchase has been successfully placed.
Once your order has been dispatched, you will receive shipping information and tracking details where available.
3. Estimated Delivery Times
After your order has been processed and dispatched, estimated delivery times vary depending on your destination.
As a general guideline:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 working days |
| Canada | 7–21 working days |
| United Kingdom | 7–21 working days |
| European Union | 7–21 working days |
| Other eligible destinations | 7–21 working days |
These are estimated delivery windows and not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.
4. Tracking Your Order
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after your shipment has been handed over to the carrier.
Tracking updates may occasionally be delayed while a package is moving between facilities or undergoing customs processing.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so that we can assist you.
5. Shipping Costs
VELISERA currently offers a simple international shipping structure:
- Orders under US$110: US$21 flat-rate shipping
- Orders of US$110 or more: Free shipping
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Free shipping applies when the eligible order value reaches US$110.
Shipping charges and free-shipping eligibility may be subject to applicable taxes, duties, customs charges, or other government-imposed fees where applicable.
6. International Shipping
VELISERA ships internationally to eligible destinations.
International orders may be subject to customs clearance procedures and government-imposed charges.
Depending on your destination, you may be responsible for:
- Import duties
- Customs duties
- Value-added tax (VAT)
- Goods and services tax (GST)
- Brokerage or customs-processing fees
- Other applicable government charges
These charges are determined by the destination country's authorities and are generally outside VELISERA's control.
VELISERA does not guarantee that customs duties or other import charges will not apply to your order.
We recommend checking your country's applicable import requirements before placing an international order.
7. Customs and Import Delays
International shipments may be delayed by customs authorities.
Customs delays can occur because of:
- Customs inspections
- Documentation requirements
- Import regulations
- Duties or taxes
- Local customs procedures
- High shipment volumes
- Other circumstances outside our control
Customs-related delays may extend the estimated delivery timeframe.
VELISERA cannot guarantee how long a customs authority may take to process an individual shipment.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review your:
- Full name
- Shipping address
- Apartment or unit number
- City
- Postal/ZIP code
- State or province
- Country
- Phone number where required
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping or reshipment charges may apply where permitted by law.
If you notice an error in your shipping information after placing an order, contact us immediately at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
9. Delayed Orders
Delivery estimates are provided for guidance and are not guaranteed.
Orders may experience delays because of:
- Carrier disruptions
- Customs processing
- Weather
- Public holidays
- High-volume periods
- Incorrect address information
- Transportation disruptions
- Events beyond our reasonable control
If your order is taking longer than the estimated delivery window, please contact us at:
with your order number.
We will review the available tracking information and assist you where possible.
10. Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or usual delivery location
- Around your property
- With household members
- With building management or reception
- With neighbors where appropriate
If you still cannot locate the package, contact us at:
We may request additional information while the shipment is investigated.
Where a carrier confirms that a package has been lost, VELISERA will review the circumstances and determine the appropriate resolution in accordance with applicable law and our policies.
11. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product itself has been damaged during delivery, contact us at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the packaging
- Clear photographs of the damaged product
Do not discard the packaging until the issue has been reviewed, as it may be required for a shipping investigation.
12. Multiple Items in an Order
Depending on product availability, destination, and shipping requirements, items from the same order may occasionally arrive in separate packages.
If this occurs, you may receive separate tracking information for different shipments.
You will not be charged additional shipping fees solely because an order is delivered in multiple packages unless otherwise stated at checkout.
13. Order Changes and Cancellations
We begin processing orders promptly.
If you need to change your shipping information or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate requests received before processing or shipment.
However, once an order has entered processing or shipment, changes or cancellations may no longer be possible.
Nothing in this section limits any mandatory cancellation or withdrawal rights that may apply under the laws of your country or region.
14. Delivery Refusal
We recommend accepting your shipment whenever possible.
If an international shipment is refused because of customs duties, taxes, import requirements, or other destination-country charges, the package may be returned or otherwise handled according to the carrier's procedures.
Any refund or reimbursement in such circumstances will be considered in accordance with our Refund & Return Policy and applicable law.
Original shipping charges and other non-refundable costs may not be recoverable.
15. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions.
We may be unable to ship certain products to particular locations due to:
- Local laws
- Carrier restrictions
- Customs requirements
- Product restrictions
- Geographic limitations
- Other applicable regulations
If we are unable to fulfill an order because of a shipping restriction, we may contact you regarding the available options.
16. Address and Delivery Responsibility
Once an order has been shipped to the correct address provided at checkout, customers are responsible for monitoring delivery where tracking is available.
Please ensure that someone is available to receive the package where required.
VELISERA is not responsible for delays or failed delivery resulting from circumstances such as:
- Incorrect address information
- Incomplete address information
- Refusal of delivery
- Customer unavailability
- Failure to collect a package
- Incorrect contact information
This section does not limit any rights or protections that cannot legally be excluded under applicable law.
17. Delivery Estimates and Exceptional Circumstances
Our estimated delivery times are provided in good faith based on expected shipping conditions.
We are not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- War
- Civil unrest
- Strikes
- Government restrictions
- Customs delays
- Carrier disruptions
- Public-health emergencies
- Transportation interruptions
- Technical failures
- Other events beyond our reasonable control
We will make reasonable efforts to assist customers when such circumstances affect an order.
18. European Union and United Kingdom Customers
If you are located in the European Union or United Kingdom, certain mandatory consumer protections may apply to your order.
Nothing in this Shipping Policy is intended to remove or restrict rights that cannot legally be excluded.
Where applicable law provides specific delivery, cancellation, refund, replacement, or other consumer rights, those rights will continue to apply.
19. Canadian Customers
Shipping and consumer-protection requirements may vary depending on the province or territory in Canada.
Nothing in this Shipping Policy is intended to exclude or limit mandatory rights available to Canadian consumers under applicable federal, provincial, or territorial law.
20. United States Customers
Shipping times and delivery procedures may vary by destination within the United States.
Estimated delivery times do not constitute a guarantee of delivery by a specific date unless expressly stated otherwise.
Any mandatory rights available under applicable federal or state law remain unaffected by this Shipping Policy.
21. Shipping Policy Updates
VELISERA may update this Shipping Policy from time to time to reflect changes to:
- Shipping destinations
- Delivery methods
- Carriers
- Processing times
- Shipping costs
- Applicable laws
- Customs requirements
- Business operations
Any changes will be posted on this page with an updated "Last updated" date.
22. Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact us:
VELISERA
Email: aryamuley39@gmail.com
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.
Thank you for choosing VELISERA.