Privacy policy

Last updated: August 22, 2026

At Velisera, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how Velisera ("Velisera," "we," "us," or "our") collects, uses, stores, and discloses personal information when you visit our website, browse our products, create an account, place an order, make a purchase, communicate with us, or otherwise use our services.

Velisera operates its online store using Shopify, which provides the technology and infrastructure that enables us to operate our online store and provide our services to customers.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, please do not use our website or services.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

1. Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Velisera, the information we collect may include:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone or mobile number

  • Other contact details you voluntarily provide

Order and Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased

  • Products viewed or added to your cart

  • Order number

  • Order history

  • Shipping and delivery information

  • Returns, refunds, or other transaction information

  • Payment status

  • Communications relating to your order

Payment Information

Payments made through our website are processed through payment providers and payment systems available at checkout.

Depending on the payment method used, information may include:

  • Payment card details

  • Payment account information

  • Transaction details

  • Payment confirmation

  • Billing information

We generally do not directly store complete payment-card information on our own systems. Payment information may instead be collected and processed by the applicable payment service providers.

Account Information

If you create an account with Velisera, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved information

  • Account activity

You are responsible for keeping your account credentials confidential.

Communications

If you contact us, we may collect information contained in your communications with us, including:

  • Customer-support inquiries

  • Emails

  • Return or refund requests

  • Feedback

  • Reviews

  • Other information you voluntarily provide

Device and Technical Information

When you access our website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Approximate location information derived from technical data

  • Unique device or browser identifiers

  • Website interaction information

Usage Information

We may collect information about how you interact with our website, including:

  • Pages visited

  • Products viewed

  • Search activity

  • Links clicked

  • Shopping-cart activity

  • Time spent on pages

  • Referring websites

  • Website navigation

  • Other interactions with our services

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

We may collect information when you:

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit a return or refund request

  • Submit a review

  • Participate in a promotion

  • Complete a form

  • Otherwise provide information to us

Automatically Through Our Website

We may automatically collect certain information when you browse or interact with our website through cookies, pixels, tags, analytics technologies, and similar technologies.

These technologies may help us understand how visitors use our website, remember preferences, improve functionality, and provide relevant content or advertising.

From Service Providers

We may receive information from companies that provide services to us, such as:

  • Payment processing

  • Website technology

  • Hosting

  • Analytics

  • Customer support

  • Security and fraud prevention

  • Shipping and delivery

  • Marketing

  • Other operational services

From Other Third Parties

We may receive information from other third parties where permitted by applicable law, including advertising, marketing, social-media, or other business partners.

3. Cookies and Similar Technologies

We and certain service providers may use cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes including:

  • Keeping products in your shopping cart

  • Remembering preferences

  • Maintaining account sessions

  • Understanding website traffic

  • Measuring website performance

  • Improving the shopping experience

  • Detecting fraudulent or suspicious activity

  • Providing relevant advertising

  • Measuring marketing effectiveness

You may be able to control cookies through your browser settings or other privacy controls made available through our website.

Disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain appropriate consent before using certain non-essential cookies or similar technologies.

4. How We Use Personal Information

Depending on how you interact with Velisera, we may use personal information for the following purposes.

Providing and Improving Our Services

We may use personal information to:

  • Operate our website

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Process returns and refunds

  • Provide customer support

  • Maintain customer accounts

  • Remember preferences

  • Improve our products and services

  • Personalize your shopping experience

  • Recommend products that may be relevant to you

  • Maintain and improve website functionality

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails

  • Send marketing communications

  • Present advertisements

  • Measure advertising performance

  • Understand customer interests

  • Provide personalized or relevant marketing

You may unsubscribe from promotional email communications at any time using the unsubscribe mechanism included in the communication.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, account, transactions, security, or other non-promotional matters.

Security and Fraud Prevention

We may use information to:

  • Protect our website

  • Verify accounts

  • Detect suspicious activity

  • Prevent fraud

  • Investigate potentially unlawful activity

  • Protect customers and our business

  • Maintain the security of our services

Communications

We may use your information to:

  • Respond to inquiries

  • Provide customer support

  • Communicate about orders

  • Respond to return or refund requests

  • Send important service notices

  • Maintain our relationship with you

Legal and Compliance Purposes

We may process personal information when necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Enforce our policies and agreements

  • Investigate suspected violations

  • Resolve disputes

  • Participate in legal proceedings

5. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, subject to applicable law.

These parties may include:

Shopify and Service Providers

We may share information with Shopify and other service providers that perform services on our behalf, including providers involved in:

  • Website operations

  • Payment processing

  • Data storage

  • Analytics

  • Customer support

  • Security

  • Fraud prevention

  • Shipping and delivery

  • Marketing

  • Technology and infrastructure

These service providers may process personal information only as permitted by applicable agreements and laws.

Advertising and Marketing Partners

Where permitted by law, we may share certain information with advertising or marketing partners to help us:

  • Measure advertising campaigns

  • Understand website activity

  • Provide relevant advertisements

  • Improve marketing performance

Depending on where you live, you may have rights to opt out of certain forms of targeted advertising or sharing of personal information.

When You Request or Authorize Disclosure

We may share information when you direct us to do so or otherwise provide appropriate consent.

For example, this may occur when you:

  • Request a service that requires information to be shared.

  • Use a social-media feature.

  • Choose a third-party payment or service option.

  • Request delivery or other services.

Legal and Business Transactions

We may disclose personal information when reasonably necessary in connection with:

  • A merger

  • Acquisition

  • Sale of assets

  • Financing

  • Bankruptcy

  • Corporate restructuring

  • Legal proceedings

  • Government requests

  • Enforcement of our rights

  • Protection of our customers, business, or others

6. Relationship With Shopify

Velisera's online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store and provide services to customers.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers located in countries other than the country where you live.

Shopify may also process certain information relating to your interactions with our store and other Shopify-powered services for purposes described in Shopify's own privacy policies.

Shopify's processing of personal information may be subject to Shopify's own privacy policies and responsibilities.

You can review Shopify's privacy information through Shopify's official privacy resources.

Depending on your location, Shopify may provide additional tools or mechanisms for exercising certain privacy rights relating to information Shopify processes independently.

7. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, or other services operated by third parties.

If you follow a link to a third-party website, that website's privacy policy and terms will apply to your interactions with that service.

Velisera does not control the privacy practices of third-party websites and is not responsible for their privacy or security practices, except where applicable law provides otherwise.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. Children's Privacy

Our website and services are not intended for children who are not legally permitted to make purchases or use online services under the laws applicable to them.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can review the matter and take appropriate action.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

  • Provide our services

  • Complete transactions

  • Maintain accounts

  • Comply with legal obligations

  • Maintain financial and business records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Protect our legal rights

The specific retention period may depend on the nature of the information and the legal or business purpose for which it is retained.

11. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

In certain circumstances, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format.

Right to Object

Depending on applicable law, you may have the right to object to certain processing of your personal information.

Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict how we process your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that occurred before your withdrawal.

Marketing Preferences

You may unsubscribe from promotional communications by using the unsubscribe option included in our marketing communications.

You may continue to receive non-promotional communications relating to orders, transactions, accounts, security, or other essential services.

Targeted Advertising and Data Sharing

Depending on where you live, you may have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Where applicable, you may be able to exercise these choices through the privacy controls available on our website.

12. Rights for UK and European Economic Area Customers

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data-protection laws, including the UK GDPR or EU GDPR, as applicable.

Subject to legal requirements and exceptions, these rights may include:

  • Access to your personal information.

  • Correction of inaccurate personal information.

  • Deletion of personal information.

  • Restriction of processing.

  • Objection to certain processing.

  • Data portability.

  • Withdrawal of consent where processing is based on consent.

Where we process personal information based on legitimate interests, you may have the right to object to that processing in circumstances provided by applicable law.

You may also have the right to lodge a complaint with your applicable data-protection supervisory authority.

For information about data-protection authorities within the European Economic Area, you may consult the European Data Protection Board and the relevant authority in your country.

For UK residents, complaints may be made to the UK's Information Commissioner's Office where applicable.

13. Rights for California and Other U.S. Customers

Depending on your state of residence and applicable law, you may have additional privacy rights.

These may include rights to:

  • Know what categories of personal information we collect.

  • Access personal information.

  • Correct inaccurate information.

  • Delete personal information.

  • Opt out of certain forms of sale or sharing.

  • Opt out of targeted advertising.

  • Limit certain uses of sensitive personal information where applicable.

  • Receive equal treatment when exercising applicable privacy rights.

These rights vary by state and may be subject to legal exceptions.

We will process qualifying requests in accordance with the laws applicable to you.

14. Canadian Privacy Rights

If you are located in Canada, your personal information may be protected under applicable federal or provincial privacy laws.

Depending on the circumstances and the law applicable to you, you may have rights relating to:

  • Accessing personal information.

  • Correcting inaccurate information.

  • Understanding how your information is collected and used.

  • Withdrawing consent where applicable.

  • Requesting deletion where permitted by law.

  • Making a privacy complaint.

Privacy rights may vary depending on your province or territory and the circumstances of the processing.

We will respond to qualifying privacy requests in accordance with applicable Canadian law.

15. How to Exercise Your Privacy Rights

To exercise an applicable privacy right or ask a privacy-related question, contact us at:

Email: aryamuley39@gmail.com

Please include enough information for us to understand and process your request.

Depending on the nature of your request and applicable law, we may need to verify your identity before completing the request.

We may decline a request where permitted or required by applicable law.

Where applicable law provides a right to appeal a decision regarding a privacy request, we will provide information about the applicable appeal process.

16. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

We may require appropriate documentation confirming that the person is authorized to act for you.

We may also require you to verify your identity directly with us.

17. International Data Transfers

Velisera is operated from India.

Because we use Shopify and other service providers, personal information may be transferred to, stored in, or processed in countries outside the country where you live.

These countries may have privacy laws that differ from those in your home country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

For transfers of personal information from the European Economic Area or United Kingdom, such safeguards may include recognized mechanisms such as:

  • Adequacy decisions.

  • Standard Contractual Clauses.

  • UK-approved transfer mechanisms.

  • Other legally recognized safeguards.

18. Automated Decision-Making and Profiling

We may use automated technologies for purposes such as:

  • Fraud detection.

  • Security.

  • Website personalization.

  • Advertising measurement.

  • Product recommendations.

Where applicable law gives you rights relating to solely automated decision-making or profiling, you may exercise those rights in accordance with the applicable legal requirements.

19. Privacy Complaints

If you have concerns about how Velisera handles your personal information, please contact us first:

Email: aryamuley39@gmail.com

We will make reasonable efforts to review and address your concern.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data-protection authority.

Customers in the European Economic Area may contact their relevant national data-protection supervisory authority.

UK customers may contact the Information Commissioner's Office.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices.

  • Changes to our website or services.

  • Changes in technology.

  • Changes in applicable laws.

  • Changes in privacy requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Velisera

Email: aryamuley39@gmail.com

Business location: Mumbai, Maharashtra, India

For privacy-related requests, please use the email address above so that we can respond as efficiently as possible.

Velisera is the data controller of personal information where applicable under relevant data-protection laws.