Refund policy
Last updated: August 23, 2026
At Velisera, we want you to feel confident in every purchase. If something isn't quite right with your order, we're here to help.
This Refund & Return Policy explains when and how you may request a return, cancellation, replacement, or refund.
Return rights and procedures may vary depending on your delivery destination. Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.
1. Returns for Customers in the United States and Canada
For eligible orders delivered to customers in the United States or Canada, Velisera accepts return requests within 7 days of delivery.
To qualify for a standard return, the item must:
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Be unworn and unused.
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Be in its original condition.
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Have all original tags attached.
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Be in its original packaging where applicable.
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Be free from stains, odors, makeup, washing, alterations, damage, or other signs of use.
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Be accompanied by your order number or valid proof of purchase.
Return requests submitted after the applicable 7-day period may not be accepted.
The 7-day period begins from the date the item is delivered.
2. Returns for Customers in the United Kingdom and European Union
Customers in the United Kingdom and European Union may have mandatory statutory cancellation and withdrawal rights for qualifying online purchases.
For qualifying purchases, you generally have 14 days from the date you receive your goods to notify us that you wish to cancel your purchase, without needing to provide a reason.
After notifying us of your cancellation, you generally have a further 14 days to send the goods back.
These statutory rights apply in addition to, and take precedence over, our standard commercial return policy where required by applicable law.
If you wish to exercise a statutory cancellation or withdrawal right, contact us at:
Please include your order number and clearly state that you wish to cancel or withdraw from the purchase.
3. Condition of Returned Items
For standard returns, items should be returned in the same condition in which they were received.
For UK and EU statutory withdrawal rights, you may handle and inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning, similar to how you would be able to inspect an item in a physical store.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.
Items should not be washed, altered, damaged, stained, or otherwise used beyond reasonable inspection.
4. How to Request a Return
To request a return or exercise an applicable cancellation right, contact us at:
Please provide:
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Full name
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Order number
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Email address used for the purchase
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Product you wish to return
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Reason for the return, where applicable
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Photographs of the item, if requested
We will review your request and provide the appropriate return instructions.
Please do not send an item back before contacting Velisera and receiving return instructions.
Returns sent without prior authorization or according to incorrect instructions may be delayed or refused where permitted by law.
5. Return Shipping Costs
United States and Canada
For standard returns due to reasons such as:
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Change of mind
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Incorrect size
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Personal preference
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No longer wanting the item
the customer is responsible for return shipping costs.
United Kingdom and European Union
For qualifying statutory cancellations or withdrawals, the customer is generally responsible for the direct cost of returning the goods, provided Velisera informed the customer of this responsibility before purchase.
If Velisera has agreed to pay the return costs, or applicable law requires Velisera to do so, the customer will not be responsible for those costs.
If the item is defective, damaged, incorrect, or not as described, different rights may apply and we will review the matter accordingly.
6. Refunds
United States and Canada
For approved standard returns, we will process the applicable refund after the returned item has been received and inspected.
Refunds will generally be issued to the original payment method.
Please allow approximately 5–7 business days after the return has been processed for the refund to appear in your account. Additional processing time may be required by your bank or payment provider.
Original shipping charges are generally non-refundable for standard change-of-mind returns, unless otherwise required by applicable law.
United Kingdom and European Union
For a qualifying statutory cancellation or withdrawal, we will issue the applicable refund without undue delay and generally within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs earlier, subject to applicable law.
The refund will generally include the cost of the least expensive standard delivery option offered at the time of purchase.
If you selected a more expensive delivery option, we are generally not required to refund the additional amount above the standard delivery cost.
Where permitted by law, we may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back.
7. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is:
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Damaged
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Defective
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Incorrect
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Significantly different from what you ordered
please contact us at aryamuley39@gmail.com as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
Please do not return the item before contacting us and receiving instructions.
If an item is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, you may have additional rights under the laws of your country.
For customers in the European Union, statutory remedies for faulty or non-conforming goods may include repair, replacement, price reduction, or refund as provided by applicable law.
8. Non-Returnable and Final-Sale Products
Certain products may be designated as Final Sale or may be excluded from standard returns where permitted by applicable law.
If a product is designated as Final Sale, this will be communicated on the relevant product page or at the time of purchase where applicable.
For customers in the UK and European Union, any statutory cancellation, withdrawal, or defective-product rights that cannot legally be excluded will continue to apply regardless of a product being marked as Final Sale.
At present, Velisera primarily offers dresses and jumpsuits. Product-specific return restrictions will be clearly communicated if and when they apply.
9. Exchanges
At this time, Velisera does not offer direct exchanges.
If you require a different size, color, or style, you may return an eligible item in accordance with this policy and place a new order separately.
New orders are subject to current product availability and pricing.
This does not limit any mandatory replacement or other statutory remedy available to you under applicable law.
10. Order Cancellation Before Shipment
We begin processing orders promptly after purchase.
If you wish to cancel an order, contact us as soon as possible at:
For customers in the United States and Canada, our standard cancellation window is 15 minutes after the order is placed, as reflected in our order-processing rules.
After an order has entered processing or shipment, cancellation may no longer be possible.
For customers in the United Kingdom and European Union, statutory cancellation and withdrawal rights described in this policy remain applicable where required by law.
11. Returns That Do Not Meet Standard Return Requirements
For standard commercial returns, a return may be refused where:
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The applicable return period has expired.
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The item has been washed or altered.
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The item has been materially used or damaged.
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Tags have been removed where required.
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The item has stains, odors, makeup, or other signs of use beyond reasonable inspection.
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The item is designated as Final Sale and no mandatory consumer right applies.
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The customer does not follow the applicable return instructions.
For UK and EU statutory withdrawal rights, any assessment of the condition of the returned item will be made in accordance with applicable consumer law.
12. International Orders
Velisera serves customers in multiple international markets.
Return and cancellation rights may vary depending on:
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Your country or region.
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Applicable consumer-protection laws.
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The product purchased.
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The reason for the return.
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Whether a statutory cancellation or withdrawal right applies.
Nothing in this policy is intended to exclude or restrict mandatory rights available to customers under applicable law.
13. Lost, Delayed, or Undelivered Orders
If your order appears to be lost, significantly delayed, or incorrectly delivered, please contact us at:
Please include your order number and any available tracking information.
We will review the shipment status and assist you with the appropriate next steps.
Where applicable law provides specific remedies for non-delivery, those rights will continue to apply.
14. Refund Timing
Refund processing times may vary depending on:
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The time required to receive and inspect a returned item.
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Payment-provider processing.
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Banking procedures.
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Public holidays.
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Other circumstances outside our reasonable control.
Once we have processed an approved refund, the funds may take additional time to appear in your account depending on your payment provider.
15. Changes to This Policy
Velisera may update this Refund & Return Policy from time to time to reflect:
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Changes to our products.
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Changes to our return procedures.
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Changes to our services.
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Changes in applicable law.
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Changes to our international markets.
Any updates will be published on this page with a revised "Last updated" date.
16. Contact Us
If you have questions about returns, refunds, cancellations, damaged products, or your order, please contact:
Velisera
Email: aryamuley39@gmail.com
Please include your order number whenever contacting us about an existing order.
We will do our best to make your experience with Velisera straightforward and helpful.